Missed-call text-back for small plumbing shops

Terms of Service

Last updated: November 2026

These terms apply to businesses that subscribe to CatchThatJob, a sole proprietorship operated by Alec Martineau, based in Quebec, Canada. Contact: alec@catchthatjob.com.

The service

CatchThatJob is a missed-call text-back system for small plumbing and related trade businesses in the United States. When a customer calls your business and nobody answers, the system automatically sends that caller a text from your business. The caller answers a few short questions and can pick an arrival window. You receive one summary of each request, and after a job, the system can send the customer a Google review request. You also receive a weekly report with your real numbers.

CatchThatJob is software plus setup. It is not a human answering service, and it does not replace your crew or your phone habits — it covers the calls that would otherwise leave no trace.

Getting started

Setup starts with a short form (your hours, services, and service area). Before texts can go live, your business texting number must complete an industry registration step that we do not control. That registration typically takes 1 to 2 weeks. We start it as soon as you sign up and keep you posted. Your first month begins when the system is live on your number.

Price and billing

  • US$97 per month, billed in advance through Stripe.
  • A one-time setup fee of US$149 applies. During our opening month, the setup fee is waived.
  • There is no contract. You can cancel at any time with a simple text or email, and cancellation stops future billing.
  • Payments already made are not refunded. Cancelling stops the next billing — it does not refund the current month or the setup fee.

No guaranteed results

We do not guarantee that the service will bring you calls, bookings, or jobs. How many calls a business misses varies, and that is outside our control. The weekly report exists so you can judge the value with your own numbers.

Responsibility and liability

We will provide the service with reasonable care. To the extent permitted by applicable law, CatchThatJob is not liable for indirect or consequential losses (such as lost profits or lost jobs), and our total liability for any claim related to the service is limited to the fees you paid us for it. Nothing in these terms limits liability that cannot be limited under applicable law.

You remain responsible for your own business: your scheduling decisions, your work, and how you follow up with your customers.

Changes to these terms

We may update these terms from time to time. If a change affects your price or the service in a meaningful way, we will notify you by email before it takes effect. Continuing to use the service after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of Quebec, Canada.

Questions

Questions about these terms: alec@catchthatjob.com.